Collections Manager
JOB SUMMARYResponsible for the control of late and/or delinquent loan accounts and pending late payment reminders.
Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts.
Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.
ESSENTIAL FUNCTIONS o Monitor member accounts for late payments and/or delinquency status.
o Ensure professional communication with all members and employees.
o Ensure employees are maintaining professional communication standards.
o Contact high balance and/or delinquent members by phone, email, mail, or text to determine the reasons for balance or delinquency o Assist Members and advocates in developing plans to bring accounts to a current status.
o Develop workout plans and collect on overdue accounts wherever possible.
o Notify co-signers regarding status of delinquent accounts.
o Update files and system accounts.
o Input, update, and maintain as-needed Credit Bureau Reporting through the E-Oscar portal.
o Complete skip tracing requests for accounts as needed.
o Maintain accurate data for all department logs including but not limited to Repossession, Bankruptcy, Collection, write off and charge off logs.
o Conduct thorough account research to help determine reasons for account delinquency including but not limited to ACH distributions, Auto Funds Transfers, changes in payroll patterns.
o Assist members with delinquent real estate loans to resolve delinquency.
o Make recommendations on delinquent accounts per the Credit Union guidelines.
o Work with the Credit Union legal team to communicate with attorneys and repossession agents.
o File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings.
o Prepare for and hold semi-monthly department meetings.
o Coordinate employee training and development.
o Identify areas of opportunity for growth within the department.
o Engage with the department to ensure completion of all assigned duties and tasks.
o Conduct disciplinary conversations and documentation of department employees as needed.
o Complete and conduct employee reviews as assigned by HR.
o Maintain an up-to-date department duty log.
o Ensure all department procedures are accurate and up-to-date.
o Other duties as assigned by President/CEO or Executive Management.
COMPETENCIES/SKILLS o Leadership o Decision Making o Excellent Oral and Written Communication o Ethical ConductREQUIREMENTS/QUALIFICATIONS o High School Diploma or Equivalent o 2 years collection experience o 1 year management experiencePHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job operates in a clerical office setting.
This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines.
The position requires manual dexterity, the ability to lift files and open filing cabinets.
The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary.
The employee must be able to occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
PI226819510 Recommended Skills Customer Service Administration Confidentiality Collections Account Reconciliation Accounting Softwares Estimated Salary: $20 to $28 per hour based on qualifications.
Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts.
Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.
ESSENTIAL FUNCTIONS o Monitor member accounts for late payments and/or delinquency status.
o Ensure professional communication with all members and employees.
o Ensure employees are maintaining professional communication standards.
o Contact high balance and/or delinquent members by phone, email, mail, or text to determine the reasons for balance or delinquency o Assist Members and advocates in developing plans to bring accounts to a current status.
o Develop workout plans and collect on overdue accounts wherever possible.
o Notify co-signers regarding status of delinquent accounts.
o Update files and system accounts.
o Input, update, and maintain as-needed Credit Bureau Reporting through the E-Oscar portal.
o Complete skip tracing requests for accounts as needed.
o Maintain accurate data for all department logs including but not limited to Repossession, Bankruptcy, Collection, write off and charge off logs.
o Conduct thorough account research to help determine reasons for account delinquency including but not limited to ACH distributions, Auto Funds Transfers, changes in payroll patterns.
o Assist members with delinquent real estate loans to resolve delinquency.
o Make recommendations on delinquent accounts per the Credit Union guidelines.
o Work with the Credit Union legal team to communicate with attorneys and repossession agents.
o File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings.
o Prepare for and hold semi-monthly department meetings.
o Coordinate employee training and development.
o Identify areas of opportunity for growth within the department.
o Engage with the department to ensure completion of all assigned duties and tasks.
o Conduct disciplinary conversations and documentation of department employees as needed.
o Complete and conduct employee reviews as assigned by HR.
o Maintain an up-to-date department duty log.
o Ensure all department procedures are accurate and up-to-date.
o Other duties as assigned by President/CEO or Executive Management.
COMPETENCIES/SKILLS o Leadership o Decision Making o Excellent Oral and Written Communication o Ethical ConductREQUIREMENTS/QUALIFICATIONS o High School Diploma or Equivalent o 2 years collection experience o 1 year management experiencePHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job operates in a clerical office setting.
This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines.
The position requires manual dexterity, the ability to lift files and open filing cabinets.
The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary.
The employee must be able to occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
PI226819510 Recommended Skills Customer Service Administration Confidentiality Collections Account Reconciliation Accounting Softwares Estimated Salary: $20 to $28 per hour based on qualifications.
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